Legal Framework

1. Data Controller. The data controller responsible for the processing of personal data collected through this website is EnterpriseCodeFactory, located at Pseo. Concepcion Salazar 1, San Cristobal de La Laguna, Santa Cruz de Tenerife, Espana. For any data-related inquiries, you may contact us at [email protected].

2. Data We Collect. When you interact with our services — including submitting a contact form, requesting a service quote, or subscribing to communications — we may collect the following categories of personal data: full name, email address, telephone number, project description and requirements, IP address, browser type, operating system, referring URLs, and page interaction data.

3. Purpose of Processing. Your personal data is processed exclusively for the following purposes: (a) to respond to your inquiries and deliver requested services; (b) to manage project workflows, invoicing, and contractual obligations; (c) to comply with legal and regulatory obligations under applicable Spanish and EU law; (d) to improve the quality and performance of our website and services through anonymized analytics.

4. Legal Basis. The processing of your data is grounded in the following legal bases under the General Data Protection Regulation (EU) 2016/679: (a) Performance of a contract (Article 6(1)(b)) — processing necessary for the execution of a service agreement; (b) Legitimate interest (Article 6(1)(f)) — processing necessary for our legitimate business interests, including service improvement and fraud prevention; (c) Consent (Article 6(1)(a)) — where you have explicitly consented to receive marketing communications.

5. Data Retention. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contract-related data is retained for a period of six (6) years following the conclusion of the business relationship, in compliance with Spanish commercial and tax record-keeping obligations. Marketing consent data is retained until withdrawal of consent.

6. Data Sharing. We do not sell, rent, or trade your personal data to third parties. Data may be shared with: (a) hosting infrastructure providers (e.g., VPS and CDN services) essential for website operation; (b) payment processing services (e.g., Stripe) for transaction facilitation; (c) analytics providers operating under data processing agreements; (d) public authorities when legally required.

7. International Transfers. Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or adherence to adequacy decisions.

8. Your Rights. Under the GDPR and the Spanish Organic Law 3/2018, you have the right to: access your personal data (Article 15); rectify inaccurate data (Article 16); request erasure of your data (Article 17); restrict processing (Article 18); data portability (Article 20); object to processing (Article 21); and withdraw consent at any time (Article 7(3)). To exercise any of these rights, contact us at [email protected].

9. Data Security. EnterpriseCodeFactory implements appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption for data in transit, encrypted storage at rest, access controls, regular security audits, and employee training on data protection protocols.

10. Supervisory Authority. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos — AEPD) at www.aepd.es.

1. What Are Cookies. Cookies are small text files stored on your device when you visit a website. They enable the site to recognize your device and store information about your preferences or past actions. This Cookies Policy explains how EnterpriseCodeFactory, located at Pseo. Concepcion Salazar 1, San Cristobal de La Laguna, Santa Cruz de Tenerife, Espana, uses cookies on our website.

2. Essential Cookies. These cookies are strictly necessary for the website to function and cannot be switched off. They are set in response to actions you take, such as accepting the cookie consent banner, setting privacy preferences, or filling in forms. The cookie consent state is stored in your browser's localStorage to remember your acceptance and prevent the banner from reappearing on subsequent visits.

3. Functional Cookies. These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages (e.g., embedded Google Maps). If you do not allow these cookies, some or all of these services may not function properly.

4. Analytics Cookies. Where analytics tools are deployed, we use anonymized tracking to understand how visitors interact with our website. This data is aggregated and does not personally identify you. It helps us improve site structure, content relevance, and loading performance.

5. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to set preferences for certain websites. Please note that disabling essential cookies may impair the functionality of this website. Instructions for managing cookies are available in the help section of your browser.

6. Third-Party Cookies. Embedded content from external services (e.g., Google Maps) may set their own cookies. These third-party cookies are governed by the respective privacy policies of those providers. We do not control the collection or use of data by these third parties.

7. Updates to This Policy. EnterpriseCodeFactory reserves the right to update this Cookies Policy to reflect changes in technology, legislation, or our operations. The latest version will always be available on this page. Continued use of the website after updates constitutes acceptance of the revised policy.

1. Scope. This Refund Policy applies to all services provided by EnterpriseCodeFactory, registered at Pseo. Concepcion Salazar 1, San Cristobal de La Laguna, Santa Cruz de Tenerife, Espana. It governs the terms under which refunds may be issued for completed, in-progress, or cancelled projects.

2. Milestone-Based Reimbursement. Projects are executed under a milestone-based payment structure. Refunds are evaluated proportionally based on the completion status of each milestone at the time of cancellation. Completed milestones are non-refundable. In-progress milestones may be eligible for partial reimbursement calculated on the remaining undelivered work.

3. Cancellation by Client. If a project is cancelled by the client after commencement: (a) cancellation before the first deliverable — a full refund of any advance payment minus a 15% administrative processing fee; (b) cancellation after partial delivery — refund of the proportional undelivered milestone value; (c) cancellation after final delivery — no refund is applicable.

4. Cancellation by EnterpriseCodeFactory. In the event that EnterpriseCodeFactory is unable to fulfil a project due to force majeure, technical impossibility, or other circumstances beyond reasonable control, a full refund of all payments received will be issued within thirty (30) business days.

5. Defective Deliverables. If a delivered milestone does not conform to the specifications agreed upon in the project brief, the client must notify EnterpriseCodeFactory within fourteen (14) calendar days of delivery. Upon verification, we will remedy the defect at no additional cost. If remediation is not feasible, a proportional refund will be issued for the non-conforming milestone.

6. Refund Method. All refunds are processed via the original payment method. Refund processing times may vary depending on the payment provider and typically range from five (5) to fifteen (15) business days from the date of approval.

7. Dispute Resolution. In the event of a refund dispute, both parties agree to attempt resolution through direct communication before pursuing external mediation. Disputes that cannot be resolved amicably shall be subject to the jurisdiction of the courts of Santa Cruz de Tenerife, Espana.

1. Acceptance of Terms. By accessing or using the services of EnterpriseCodeFactory, located at Pseo. Concepcion Salazar 1, San Cristobal de La Laguna, Santa Cruz de Tenerife, Espana, you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Service Description. EnterpriseCodeFactory provides custom web development services including, but not limited to, progressive web application engineering, e-commerce architecture, headless CMS integration, performance optimization, responsive UI engineering, API and backend systems, cloud infrastructure deployment, and technical SEO architecture.

3. Project Agreements. Each project is governed by a separate service agreement that defines the scope, deliverables, timelines, payment schedule, and acceptance criteria. These Terms of Service form the baseline framework; specific project agreements may include additional terms that supersede these where explicitly stated.

4. Payment Terms. Payments are structured according to the milestones defined in the project agreement. Invoices are issued upon milestone completion and are due within seven (7) calendar days. Late payments may incur a 2% monthly administrative fee. All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless otherwise stated.

5. Intellectual Property. Upon full payment of all invoiced amounts, all intellectual property rights associated with the delivered work product — including source code, design assets, and documentation — are transferred to the client. EnterpriseCodeFactory retains the right to reference the project in its portfolio and marketing materials unless explicitly prohibited in the project agreement.

6. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the course of a project. This includes technical specifications, business strategies, client lists, and any other information designated as confidential. This obligation survives the termination of the business relationship for a period of two (2) years.

7. Limitation of Liability. EnterpriseCodeFactory's total aggregate liability under any service agreement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8. Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, cyberattacks, or infrastructure failures. The affected party shall notify the other within forty-eight (48) hours and both parties shall negotiate in good faith to mitigate the impact.

9. Termination. Either party may terminate a service agreement with thirty (30) days' written notice. EnterpriseCodeFactory may terminate immediately in the event of: (a) non-payment after a fourteen (14) day cure period; (b) breach of confidentiality terms; (c) use of delivered work for illegal purposes. Upon termination, all outstanding invoices become immediately due.

10. Governing Law. These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Spain and applicable European Union regulations. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife, Espana.